My order is lost, what should I do?

If your order shows as delivered and you have not received your package as yet, please try the following resolutions:

  • Be sure to check all possible locations of delivery around your address (ex. Mailbox, doorstep, side door, etc.)
  • ‍Check with a family member or neighbor in case they collected the package on your behalf.
  • Reach out to your local post office. Provide them with your name, phone number, email address and the tracking number of the package.
  • If you still have been unsuccessful in getting your package after 10 days of the tracking information showing as delivered, please reach out to us at to file a claim. Please note refunds will not be issued.  Orders are considered lost in transit if the tracking shows no movement for 10 or more days.

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