My order is lost, what should I do?

If your order shows as delivered and you have not received your package as yet, please try the following resolutions:

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1. Be sure to check all possible locations of delivery around your address (ex. Mailbox, doorstep, side door, etc.) 

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2. Check with a family member or neighbor in case they collected the package on your behalf.

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3. Reach out to your local post office. Provide them with your name, phone number, email address and the tracking number of the package.

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If you still have been unsuccessful in getting your package after 6 days of the tracking information showing as delivered, please reach out to us at support@javycoffee.com to file a claim. Please note refunds will not be issued.