Javy Help Center

Have questions? Search through our Help Center.

FAQ's

HOW MUCH CAFFEINE IS IN EACH COFFEE CONCENTRATE SERVING?

1 serving (1 teaspoon) has 60-80mg of caffeine. This is equivalent to a typical cup of coffee!

HOW DO I USE COFFEE CONCENTRATE?

There are SO many ways you can use our coffee concentrates to elevate your coffee game!

The easiest way is to pour in 1 teaspoon (or more depending on your preference) of our tasty concentrate over ice, hot water, or your preferred choice of milk to create your perfect cup of coffee.

Check out our recipes page for more some delicious inspiration!

HOW LONG DO COFFEE CONCENTRATES LAST?

Our concentrates have a shelf life of 12 months unopened. You can find the best used by date right on each bottle.

Once opened, our concentrates should be refrigerated and will remain good for 10 weeks!

DO YOU OFFER DECAF?

Yes we do! ✨ You can find it here.

HOW DO I CONTACT CUSTOMER SERVICE?

You can contact our customer service team by emailing support@javycoffee.com!

Our team typically replies within 48 hours Monday - Friday.

If you need to make adjustments to your account or future orders you can do so by visiting our customer portal!

WHERE CAN I FIND NUTRITIONAL INFORMATION ABOUT JAVY PRODUCTS?

You can find the nutritional information about each of our products by visiting the product page you're interested in. Right below the main photos you will find a dropdown that says Nutritional Information.

Simply click on the title and you will find the information!

HOW DO I ACCESS MY ACCOUNT?

You can easily access our customer portal by clicking here.

Enter your email address you used to place your order and click Send Me the Code.

Once received, type in the verification code to enter your account.

WHAT IS YOUR REFUND POLICY?

If you're not totally in love with Javy, we will refund you 100% within 30 days of your first order. Email us at support@javycoffee.com to let us know and our team will help you out!

If it's not your first order and you've experienced an issue please reach out to our team at support@javycoffee.com and they will help get things sorted.

Subscribers who want to cancel their subscription must do so before their credit card is charged. Cancellation requests received after the charge are not guaranteed based on when the request is received. If the order has already been processed in our warehouse it can no longer be canceled.

Unfortunately at this time we do not offer refunds on international orders or sale items.

* Please ensure that you are contacting the correct company regarding your subscription. Other companies have names that include the word “Java” or begin with J-A-V, but there is only one JAVY. Only this JAVY website is able to assist you in managing your JAVY order or subscription. Other companies that offer coffee or tea products will not be able to help you with your JAVY order.